How does FB buyer protection work?

What is Facebook Purchase Protection? Purchase Protection means you can request a refund if: You didn’t receive your order. The product arrives damaged or different than described on the listing.

Is Facebook pay buyer protection?

Purchase Protection only applies when you purchase an item with shipping or checkout on Facebook. This means that items purchased with local pickup or with a peer-to-peer payment method (example: PayPal, payments in Messenger, Venmo) aren’t covered.

Does Facebook Purchase Protection Cover fake items?

Have Purchase Protection policies, which means if someone unknowingly purchases a counterfeit product with the checkout feature on Facebook, they may be eligible for a refund.

Can you get your money back on Facebook Marketplace?

Unless the item is final sale, most items purchased with checkout on Facebook are returnable for at least 30 days after delivery. Items purchased with checkout from individual sellers on Marketplace may be returned depending on the seller’s return policy.

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Will Facebook pay refund me if I get scammed?

If you’ve used Facebook Pay to send money in Messenger, Facebook cannot issue a refund. According to Facebook’s own guidance, there is no official method for getting a Messenger refund. In practice, you only have two options available to you: Ask the seller to return the money.

What can you do if you get scammed on Facebook marketplace?

In addition, you can report the seller to us in Marketplace. To do that, visit the buyer or seller’s profile, which can be found at the bottom of the product profile. Tap on the “Seller Info” section, and there you’ll find a “Report” button. Facebook will review the case.

How do I contact Facebook about payment?

online at the Facebook Payments Support Center or through our automated toll-free Facebook Payments customer support line at 1-866-238-8605.

What happens if you sell fake stuff on Facebook?

“It’s illegal to sell counterfeit items. Facebook doesn’t allow counterfeits to be sold on the platform,” the company explains. … “It usually copies the trademark (brand name or logo) and/or distinctive features in order to imitate a genuine product,” Facebook says.

How do I report someone for selling counterfeit goods?

Report Counterfeit or Pirated GoodsReport Counterfeit or Pirated Goods. If you feel that you have been the victim of an intellectual property crime, you can report the crime by clicking on the button to the left, calling the IPR Center at 1-866-IPR-2060, or contacting a field office of the FBI.

Can you sell fake items on Facebook?

Much like other social media platforms who experience similar problems with counterfeit and copyright infringement, Facebook’s policies and Terms of Use strictly prohibit the advertisement, promotion or facilitation of the sale of counterfeit goods.

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How long does it take to get refund from Facebook marketplace?

Refunds must be issued within 2 business days from when the seller receives the returned items. Sellers must provide a return shipping label to buyers when accepting a return request from a buyer. Sellers may deduct the cost of the return label from a buyer’s refund.

How do I report a bad marketplace seller on Facebook?

If you think a seller or product violates our Commerce Policies, you can report them:

  1. From your News Feed, tap , then tap Marketplace.
  2. Tap on a listing from the seller that you want to report.
  3. Tap on the name of the seller.
  4. Tap below the seller’s name.
  5. Tap Report Seller.
  6. Follow the on-screen instructions.

How long does it take to get money back from Facebook?

It usually takes at least one month to get a refund. If you’ve paid by credit card, you may expect a refund in a shorter period. We issue credits to the payment method on the account where possible.